Refund Policy
checklist Quick checklist
Please check these before submitting:
- check_circle Your purchase was made within the eligible refund window stated in our Refund Policy;
- check_circle You have your Order ID / Transaction number ready;
- check_circle You are using the same email address linked to your Novi Game Platform account;
- check_circle You understand that approved refunds are processed back to the original payment method only.
warning Important
This form is only for purchases made on novi-games.com. For payments made via third-party platforms (Steam, app stores, etc.), please follow their refund procedures directly.
Average review time: 3–5 business days. Processing time by your bank / payment provider may take additional days.
1. Introduction
Welcome to our platform. By accessing or using our services, you agree to be bound by these Terms.
2. Services
We provide digital gaming-related services, including but not limited to skill-based assistance, boosting, and in-game support.
3. User Agreement
By purchasing any service, you confirm that you understand the nature of the service, agree to these Terms, and authorize the payment.
4. Service Delivery
All services are considered delivered once completed according to the description provided at the time of purchase.
5. No Guarantee Disclaimer
We do not guarantee specific in-game results, rankings, or outcomes due to the nature of online games.
6. Account Responsibility
You are solely responsible for your game account. We are not liable for any bans, suspensions, or penalties imposed by game publishers.
7. Refund Policy
Due to the digital nature of our services, all completed services are non-refundable. Refunds may only be issued if: duplicate payment occurred, service was not delivered at all, or technical/system error prevented delivery.
8. Chargebacks & Fraud
Unauthorized chargebacks or fraudulent disputes may result in permanent suspension of access and legal action where applicable.
9. Limitation of Liability
We are not responsible for any indirect, incidental, or consequential damages.
10. Modifications
We reserve the right to update these Terms at any time.
11. Governing Law
These Terms shall be governed by the laws of the Lao People's Democratic Republic.
1. Introduction
We respect your privacy and are committed to protecting your personal data.
2. Information We Collect
- Name, email address
- Payment information (processed securely via third-party providers)
- IP address and device information
3. How We Use Information
- To provide and deliver services
- To process payments
- To prevent fraud and abuse
4. Data Protection
We implement appropriate technical and organizational measures to protect your data.
5. Third-Party Services
Payments are processed via third-party providers. We do not store full card details.
6. User Rights
You may request access, correction, or deletion of your data.
7. Changes
We may update this policy at any time.
Our services may involve interaction with third-party online games. We are not affiliated with or endorsed by any game publisher.
Using our services may violate the terms of certain games. You acknowledge and accept all risks, including possible account suspension or banning.
By purchasing, you agree that you fully understand these risks.
By submitting a refund request, you confirm that you have read and agree to our Terms of Service.